Frequently Asked Questions (FAQ)

General

What is Iserv Digital Voice Service?

• Iserv Digital Voice phone service uses the power of the Internet to transmit voice and related calls, also known as Voice over Internet Protocol (VoIP).  It is simple to use and does not require any technical know-how on your part.
• Supercharge your phone experience with Iserv Digital Voice.  Using our advanced broadband network, we are able to provide you with a number of new enhanced features.  There’s no sacrificing any of your current phone features or the call clarity you expect.  Plus, you can get it all at great savings over the phone company!
  

Some of the benefits:

• Local and nationwide long distance calling
• Keep your current phone number
• Enjoy popular calling features including Voicemail – all included in your low monthly price
• Use your existing phone equipment
• E911 Emergency Service*                 

Simplify your life:

• Clear, reliable connections without any hassles – as simple as picking up the phone
• In-house Customer Support available 7 days a week
• Keep your phone number and your phones
• Combine Digital Voice with your Iserv Internet connection for great savings and one monthly bill

 What is Voice over Internet Protocol (VoIP)?

• Voice over Internet Protocol (VoIP) is a technology used to transmit voice and related calls over a data network optimized for the transmission of voice through the Internet or other packet switched networks.  Voice over IP protocols carry telephony signals as digital audio, typically reduced in data rate using speech data compression techniques, encapsulated in a data packet stream over IP.  (http://en.wikipedia.org/wiki/Voip)

How is Iserv Digital Voice service different from the traditional phone service I have today?

• Iserv Digital Voice service gives you more features than traditional phone service can.  Using our advanced broadband network we provide you with lots of features such as Caller ID, Voicemail and more, without sacrificing any of the call clarity you expect and without charging extra! And you can even keep your same phone number and use your existing phones.

How is Iserv Digital Voice service different from Vonage™ or AT&T CallVantage®?

• With Iserv Digital Voice service you can take advantage of great benefits not always offered by other VoIP service providers, like:
  • The simplicity of one bill for Iserv Digital Voice, Cable, and High-Speed Internet Services, with multiple payment options. 
  • Professional installation to get you up and running quickly.*
  • Access to E911, which automatically provides emergency services with your telephone number and address.*
  • Enjoy popular calling features like Voicemail and other great features such as Call Waiting, Caller ID, and Call Blocking – all included in your low monthly price.
  • Local and long-distance calling, so you can call anyone, anytime, anywhere in the US and talk as long as you like – all for one low price.
  • Low calling rates to your favorite international destinations.

We are so confident about the quality of Iserv Digital Voice that we guarantee you will be satisfied, or we’ll refund your money for the first 30 days of service.

What should I know about Iserv Digital Voice E911* service?

• Feel secure in the event of an emergency.  E911, or Enhanced 911, works the same way as typical 911 service, but also provides the benefit of automatically transmitting your telephone number and location to the emergency dispatcher.

 *restrictions and requirements apply – service does not function in the absence of electrical power, services will not function if there is an interruption of broadband or high-speed Internet access service, end user must notify E911 services if address or location of phone service user changes at any time.

How can I order Iserv Digital Voice service?

• Ordering Iserv Digital Voice is easy!  Just contact Customer Service at 888.64.ISERV (47378) or visit our website www.iserv.net to check for availability and to learn more about pricing and introductory offers in your area.

Product Info

Is the sound quality clear with Iserv Digital Voice service?

• You bet!  Our digital communications network transmits a “clean” signal with less noise and distortion than many analog networks. 

 Does Iserv Digital Voice offer Lifeline services to customers?

• No.  Iserv Digital Voice does not support Lifeline services at this time.  We may support this in future releases.

 Equipment

Do I have to keep my Internet cable modem turned on for my Iserv Digital Voice service to work?

• Yes, your Internet service needs to be on in order to utilize your Iserv Digital Voice phone service.

Do I have to keep my DSL modem turned on for my Iserv Digital Voice service to work?

• Yes, your Internet service needs to be on in order to utilize your Iserv Digital Voice phone service.

Compatibility

Can I use other Iserv services while using Iserv Digital Voice service?

• Of course!  Thanks to the power of broadband technology, Iserv can provide a whole range of products without interfering with web surfing or other services.

What if my electricity goes out?  Will I still be able to use my Iserv Digital Voice service?

• Iserv recommends the use of a battery backup to ensure that phone service is not interrupted.  If the electricity goes out or your Internet access is interrupted for any reason you will not be able to access your Digital Voice phone service until power or access is restored.

 Does Iserv Digital Voice service permit dial-up Internet service?

• Iserv Digital Voice service requires a high-speed Internet connection in order to perform at optimum service levels.
• Iserv offers High-Speed Internet service that eliminates the need to use dial-up service and gives you access to the Internet at speeds up to 100 times faster than dial-up.  Contact Customer Support at 888.64.ISERV (47378) to learn more about Iserv High-Speed Internet and the great savings you can get when you bundle it with Iserv Digital Voice.

 If my Internet goes out will my Digital Voice stop working?

• If the electricity goes out or your Internet access is interrupted for any reason you will not be able to access your Digital Voice phone service until power or access is restored.

If you have any additional questions please contact Customer Service at 888.64.ISERV (47378).

Business Digital Voice Brochure

Residential Digital Voice Brochure

Analog Phone Reference Card

Cisco Phone Reference Card

Voicemail Reference Card