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Connected! - eNEWS from Iserv
Connecting With Iserv: Letter From CEO; Internet Explorer Isn't The Only Browser In Town
Hot Topics: How The Web Can Help With Homework; Top 10 Viruses and Hoaxes; New Windows XP Upgrade
What's New At Iserv?: DSL Speed Increase; Iserv Welcomes New Customers; Visit From State Representative; Nationwide Dialup
FYIserv: How Can I Stay Online And Use The Phone?
Web Trends: Wikipedia.com; The Scribbler; WatchThatPage.com; Vote.com
Support: Iserv Contact Information
[Connecting With Iserv]

Letter From CEO - Vic Shepherd

We hope you have had a wonderful summer! Though I am sure we will all miss one of Michigan's best seasons, don't forget that Michigan's autumn can be just as fun and exciting - especially with your Iserv Internet connection!

With many of us now sending our kids back to school, this issue of Connected! includes important tips on how to help your student utilize your Iserv connection for reports and other school work. We also discuss the new threat of "browser hacking" and what you can do about it.

Using a dialup connection and wondering how you can avoid missing important phone calls? Visit our FYIserv section below and find out the answer. Finally, we take you through a tour of cool, fun and useful sites as we head into the school year and the election season.

As always, thank you for selecting Iserv.

Vic Shepherd
President & CEO

Internet Explorer Isn't The Only Browser In Town

Microsoft's Internet Explorer is the dominant player in web browser programs with more than 90 percent market share. Almost everyone in the world clicks on the same little blue "e" that symbolizes the gateway to the World Wide Web. However, many aren't aware that Internet Explorer has some competition that's looking to gain a bigger piece of the virtual pie. Let us introduce you to Mozilla 1.8, Firefox 0.9 and Opera 7.54.

Firefox 0.9 and Mozilla 1.8 are browsers developed by the Mozilla Foundation. It appears that Mozilla has stolen a little bit of that prized market share from Internet Explorer within the last year. Opera 7.54 is Opera Software's latest edition that also comes with new security upgrades.

While the increasing threat of hackers and viruses are enemies to all browsers, they have also been unexpected allies in Mozilla and Firefox's challenge to Internet Explorer. The Computer Emergency Readiness Team (CERT), a US government security body, recommends using alternate, non-Microsoft browsers as one of the six possible responses to deal with vulnerabilities discovered in Internet Explorer. Microsoft has been working on these problems and has released a security upgrade titled Service Pack 2 (SP2) for Windows XP in August 2004.

With all the hype, Microsoft still has the upper hand, due to many websites' strong compatibility with Internet Explorer. All of Iserv's connections let you decide which browser to use, but many sites are made specifically for Internet Explorer.

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[Hot Topics]

Homework Time…and How the Web Can Help

With the summer season coming to a close and the 2004-2005 school year nearly underway, months of vacation will soon give way to school days and homework for students across Michigan.

Many of today's parents remember carefully searching through encyclopedias and flipping through musty card catalogs to research projects and write reports. Today, students have the added benefit of the World Wide Web at their disposal. When used in the proper context, the Internet can make research an efficient and thorough process.

Sara Bouwkamp, a 10th and 12th grade English teacher at Forest Hills Northern High School in Grand Rapids, considers the Internet an excellent research tool that puts an enormous amount of information at students' fingertips.

"We actually require our tenth-graders to use several Internet sources on their annual research papers," Bouwkamp said. "Having students use the Internet in addition to other sources, such as books, articles, and personal interviews teaches them how to think critically, by cross-referencing and forming their own opinions based on the wide range of information available."

Because the Web is both accessible and user-friendly, information can be found quickly and conveniently on just about any topic. However, Bouwkamp says Internet research can also prove to be problematic for young students who do not yet understand the lack of an editorial process for posting information on the Internet.

"Students tend to believe everything they read, which presents its own set of challenges because information on the web cannot always be taken at face value," Bouwkamp said. "Unfortunately, the Internet can also make the option of plagiarism more tempting, because it provides students with 'gimme' information they can easily pass off as their own work."

For this reason, many schools institute and enforce severe consequences for plagiarism. For some schools, this means installing plagiarism-detection software. Other teachers simply recognize when students suddenly turn in a paper written in a different style than usual, with words or sentence structures uncharacteristic of their normal work.

With all of this in mind, Iserv recommends following a few simple steps to position the Internet as a useful educational tool for your child and avoid the most common pitfalls it can present:

  • Keep the family computer in a centralized location, such as a family room, where research and homework can be done under parental supervision.
  • Insist your children use the Internet in conjunction with other resources, not as a stand-alone source of information.
  • Require that they show evidence of their process, including drafts, notes, revisions, materials found and rejected, and sources cited.
  • When your child uses the Internet to research a project, require double the sources they would use for library research. This encourages the student to use different sites to determine different viewpoints, confirm facts, and compensate for the inevitable bias that may taint Web information.

Remember, the Internet can be a successful educational tool for research however, it can be useless and even detrimental when abused. As always, Iserv stands firm that the most important way for children to safely use the Internet is under the careful supervision of a parent or guardian, or by using parental control software such as iGuard.

Top 10 Viruses and Hoaxes

The top ten viruses in July, 2004 were as follows:
1.W32/Zafi-B59.2%
2.W32/Netsky-P15.8%
3.W32/Netsky-D4.5%
4.W32/Bagle-AA3.3%
5.W32/Netsky-Z2.9%
6.W32/Netsky-B2.9%
7.W32/Netsky-Q1.9%
8.W32/MyDoom-O1.7%
9.W32/Mimail-C1.5%
10.W32/Bagle-Zip0.9%
Others5.4%

"The Zafi worm, which can arrive in several different languages, won't be disappearing anytime soon. There are so many copies of Zafi-B flying around and trying to break through companies' defenses," said Carole Theriault, security consultant at Sophos, Inc. "It is vital that computer users around the world are protected fully to ensure worms like these don't hang around like a bad smell."

"MyDoom-O, first seen on 26 July, has also been spreading successfully, needing only a few days to burst into the Sophos chart of top ten viruses. It used an unprecedented technique of infecting computers, scooping up email addresses and polling search engines for more addresses to bombard. MyDoom-O hit Google particularly hard, and millions of users were unable to access the search engine," continued Theriault.

The top ten hoaxes for July are as follows:
1.Hotmail hoax16.0%
2.Meninas da Playboy11.8%
3.Bonsai kitten6.6%
4.WTC Survivor6.4%
5.A virtual card for you5.7%
6.Budweiser frogs screensaver3.7%
7.Spunkball3.5%
8.Bill Gates fortune3.3%
9.JDBGMGR2.9%
10.Jamie Bulger1.2%
Others39.0%

"The Hotmail hoax returns to the top spot this month as we continue to see the same hoaxes causing problems month after month," continued Theriault. "Administrators are advised to set up a company policy telling all users not to forward hoaxes to friends or colleagues."

Source: Sophos.com

New Windows XP Security Upgrade Set For Release In August

There's lots of buzz going around about the upcoming release of Microsoft's security update for Windows XP called Service Pack 2 (SP2). Delays in its scheduled release due to software improvements have only added to the anticipation.

SP2 comes in response to the deluge of viruses that have hit the Internet over the past couple years. The security upgrade promises a host of features to combat the problem:

  • A security center that keeps users informed of updates or opportunities to improve security.
  • Automatic firewall protection to effectively block Web browser pop-ups and other intrusions.
  • More detailed information concerning what programs are trying to contact your computer.
  • Other upgrades besides those for security purposes including; enhanced wireless networking infrastructure and the latest Media Center edition.

SP2 will be available for free on Microsoft's website or CD upon request.

Even though this upgrade will increase security, experts caution that you will still need to be vigilant. If the warnings are ignored and an infected document is opened, you can waste a lot of time and energy fixing a preventable problem. Overall, the SP2 promises to be a tougher weapon against dangerous virus attacks. This is good news for all of us!

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[What's New At Iserv]

Iserv Announces Free Speed Increase for DSL Customers

Iserv is helping their DSL subscribers have more fun and get more from their Internet connection.

Iserv recently announced maximum upload speeds have increased 50 percent for Basic and Deluxe DSL subscribers and more than 20 percent for Expert and Premium DSL subscribers. The increase occurred seamlessly in mid-August at no extra charge to Iserv customers.

The faster speeds will allow Iserv's DSL subscribers to upload and share digital photos, play online games and access webpages at a noticeably faster rate. DSL, or Digital Subscriber Line, uses standard copper phone lines to send and receive data at high speeds up to 50 times faster than dialup connections.

"Faster upload speeds can be as important as download speeds when enjoying Iserv's DSL connections," said Victor Shepherd, chief executive officer of Iserv. "We continually strive to meet the needs of our customers by enhancing our services, which allows us to improve performance and increase speeds."

More information about Iserv's DSL service, including availability and speed options, is located at www.iserv.net.

Iserv Welcomes New Customers!

Iserv is pleased to announce it has acquired the eastern Michigan-area customers of Scottville, Mich.-based 1010internet, LLC and customers of Harrisville, Mich.-based Renegade Productions, Inc.

The agreement's provide Iserv with 1010internet's current customer base in the cities of Bad Axe, Bay City, Ubly, Standish and the surrounding areas (the transaction does not affect any 1010internet customers in West Michigan), and Renegade's customer base in Alpena, Alcona, Iosco, Ogemaw, Oscoda and Montmorency counties. Current 1010internet and Renegade customers will continue to use the same dialup access numbers and email addresses.

"We are very pleased to welcome Renegade Productions' and 1010internet's eastern Michigan customers to the Iserv family. This move further expands our statewide service footprint," said Victor Shepherd, chief executive officer of Iserv. "As part of Iserv, customers in this region will now have access to Accelerated Dialup, Global Webmail, statewide access, iGuard parental controls and much more."

With the two additions, Iserv now surpasses 50,000 subscribers throughout Michigan.

State Representative Glenn Steil Jr. Visits Iserv Headquarters

In July, State Representative Glenn Steil Jr. visited the Iserv headquarters to learn about the issues facing the telecommunications industry. He also toured Iserv's Tier 1 Data Center, one of the leading facilities of its kind in West Michigan.

It was an honor to have Rep. Steil visit us and ask for our expertise on important telecom and Internet issues. And we are always pleased to help leaders in our local, state and Federal government understand how they can help us serve you better.

Coming Soon... Iserv's Dialup Is Going Nationwide!

This fall enjoy Iserv wherever life takes you. Whether you're traveling for work, on vacation or moving south for the winter Iserv is there for your Internet needs. Watch your email in the coming months for more information on how you can connect to Iserv anywhere!

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[FYIserv]

Dear FYIserv, is there a way to connect to the Internet with dialup and still use my phone?

"When are you gonna get off the Internet? I need to use the phone!" - is this a too familiar question in your household?

The Internet is a wonderful tool for everything from playing games to shopping to managing your checkbook. So why add unnecessary strain to your vocal cords when email and instant messaging are right at your fingertips? As technology continues to progress, shouldn't our means of communicating with one another also evolve with the times?

Sure…these exciting new means of communication offer more efficient opportunities to connect with others. But the reality remains that many still do not have access to the Internet or even own a computer. There are also times when you just need to hear the reassuring voice of a loving grandparent or share a laugh with a friend who lives right down the street.

Thanks to the introduction of v.92 modems you don't have to choose between phone use and dialup Internet anymore.

A v.92 modem, also called a "Modem on Hold", allows users with call waiting on their phone service to receive incoming calls and still stay connected to the Internet. It also works in reverse; users with three-way calling can make phone calls while connected to the Internet and keep the modem connection live.

The v.92 modem is also faster than older modems due to improved compression technology, which increases web browsing by as much as 50 percent. Many v.92 modem's come with a Quick Connect feature shortening the average connect time to as low as nine seconds versus traditional modems, which take 21 seconds or more to connect.

Now you have the freedom to journey thorough the Net and connect with those outside the World Wide Web. And Iserv is offering a discount program to help you upgrade to this new technology. To learn more about Iserv's v.92 capabilities or to take advantage of the discount, please click here or call 1.888.64.ISERV today.

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[Web Trends]

Wikipedia.com (www.wikipedia.com)

This free online encyclopedia contains the same information you would find on fee-based encyclopedia sites such as Britannica.com and Encarta.com, but also includes the latest news and current events articles. Want the lowdown on "extreme ironing," the exciting new sport that is picking up steam all over the world? You won't find THAT in a traditional encyclopedia. Because it is written by volunteers from across all walks of life, Wikipedia.com can bring you up to speed on this and other interesting topics (which also includes traditional information such as historical research and scientific facts). And if you are an expert on anything from your favorite TV show to macroeconomics, here is your chance to contribute your expertise to a growing body of knowledge open to all.

The Scribbler (www.zefrank.com/scribbler)

For all you aspiring artists with no time (and perhaps no artistic ability), the scribbler will take your wildest doodles and turn them into something that would make Picasso proud. Simply take your cursor and draw whatever you like. Once you choose the "Start Scribbler" button the program will immediately pick up where you left off and begin filling your doodle with abstract lines and colors. Do some chores or read a book for a couple hours. When you return, you may be surprised at the award-winning masterpiece that appears on your screen.

WatchThatPage.com (www.watchthatpage.com)

Keep close tabs on your favorite web sites with watchthatpage.com. When new information appears, watchthatpage.com will notify you immediately through email or a personal web page. When will the Back Street Boys release their latest album? Want to keep up on your friend's online diary, photo album or blog? Watchthatpage.com will make sure you're the first to know!

Vote.com (www.vote.com)

This election year, why limit your democratic duties to just voting? With Vote.com you express your support for or opposition to important legislative issues. You simply choose an issue and yes or no. Your answer is added into an overall total that is sent to our elected officials and even the President. Vote.com also allows you to see regularly updated results for each question you answer. It's an interesting way to gauge public opinion on specific issues affecting our country as well as become more fully involved in our democratic process.

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[Support]

Phone:
1-888-64-ISERV (1-888-644-7378)
616-493-3740 (Grand Rapids)

Email: info@iserv.net
Fax: 616-493-3730

http://www.iserv.net/support/

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