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Iservice
– Free Webmail Classes Open to Customers
When Richard Howard retired after 36 years with Ameritech,
he looked forward to spending time with his wife of
48 years, as well as his five children and six grandchildren.
He also looked forward to using the brand-new computer
he purchased to replace his 10-year-old PC. But Richard
was soon faced with an ugly truth.
“I’m not always good at making my computer
do what I want it to do when I want it to do it,”
Richard said.
When he saw an opportunity to schedule an appointment
for a free Webmail class with Iserv customer service
director Tracy Pryce, he jumped at the chance.
Webmail provides access to your Iserv email account
from anywhere in the world. The only thing necessary
to access your account is an Internet connection. Webmail
includes SPAM filtering and many other features, such
as the ability to configure an automatic response when
you are on vacation, or forward your email to another
email address. It can be accessed anytime from http://www.iserv.net
or http://webmail.iserv.net.
“I was comfortable navigating the Webmail website,
but I thought I would take the class and possibly pick
up a few things I didn’t know,” Richard
said. “I felt about 75 percent comfortable with
Webmail, and thought the extra 25 percent I was missing
out on might be beneficial.”
Richard scheduled a class and met with Tracy Pryce,
who cleared up a few areas of confusion and demonstrated
some Webmail features he wasn’t familiar with.
“The class was time well spent,” Richard
said. “Now I’m much more comfortable with
Webmail.”
Webmail classes accommodate users at all levels, from
novice to experienced. The class is free, and has many
flexible scheduling options. Classes are held throughout
the year at Iserv’s headquarters in Grand Rapids.
If you would like hands-on training for your Webmail
account, call 1.888.64.ISERV, or email us at info@iserv.net
to schedule an appointment for Iserv’s next Webmail
class.
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Personalities -- Tracy Pryce, Iserv customer service
director
Five years ago, Tracy Pryce could never have imagined
the impact of accepting a position as director of customer
service for Iserv.
“It has forever changed my awareness as a consumer,”
Tracy said. “When I’m in line at the grocery
store, I’ll find myself thinking, ‘What
a great smile on that cashier’s face,’ or
‘Wow, that saleswoman really went above and beyond
to help me find what I was looking for.’ I constantly
analyze customer service!”
Yet Tracy’s hobby of over-analyzing is put to
good use. Today, she spends her days helping customers
get the most out of their accounts and making sure any
problems or concerns are immediately addressed.
“At Iserv, we strongly believe that our customer
service department sets us apart from the pack,”
Tracy said. “Whether it’s hosting a Webmail
class or helping a customer work through a problem,
we’ll really go to any extreme to make a customer
understand how much we value them on an individual level.”
Tracy says the variety of challenges keeps her job
interesting every day. Just when she’s thought
she’s heard every possible question or problem,
something new comes up.
“Once, we had a rash of calls from customers
who had their computers crash while they were online,
and they couldn’t turn their computers back on,”
Tracy said. “We finally determined the cause of
the problem – the power was out in their neighborhood.”
More than anything else, Tracy says she enjoys the
level of passion she sees in her customer service staff
members, who will go to any lengths to make sure Iserv
customers get the best service possible.
“Once, we had a customer literally bring their
entire computer system in so we could determine the
root of the problems they were having with their Internet
service,” Tracy said. “It turned out the
problem wasn’t Internet-related at all, but we
were still able to help them and get things back in
working order. To me, that is the kind of experience
that defines Iserv as a company.”
Tracy Pryce resides with her husband in Grand Rapids.
She received her masters and bachelors degrees from
Aquinas College. Previous to her role with Iserv, she
worked at Foremost Insurance. She can be reached at
1-888-64-ISERV.
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