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Connected! - eNEWS from Iserv
Connecting With Iserv: Letter From CEO
Hot Topics: Can Federal Legislation Prevent SPAM?; Top 10 Viruses And Hoaxes
What's New At Iserv?: DSL Fast and Affordable; v.92 Modem Keeps Phone Lines Free
Iserv Tips & Tricks: Faster Browsing Speeds; Email Storage Space
FYIserv: Booking Vacations Online Saves Time, Money
Web Trends: Spyware Software on Your Home Computer
Just For Fun: Websites Worth Checking Out
[Connecting With Iserv]

Letter From The CEO - Vic Shepherd

Happy 2004 and welcome to the latest edition of Connected!

This time around we bring you our perspective on the new attempt to ban SPAM, share our shopping "tests" of the top online travel sites and give you the scoop on DSL speeds and availability.

This edition of Connected! will show you how you can surf the web while talking on the same phone line. We also explain what lurks behind the hidden dangers of Spyware and Adware and what you can do to protect yourself.

We hope you find this issue informative and enjoyable. As always, thanks for choosing Iserv.

Vic Shepherd
Chief Executive Officer

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[Hot Topics]

Can Federal Legislation Prevent SPAM?

By: Todd A Gardner, Director of Network Development and Public Policy

These days it seems that everyone is complaining about the oppressive volume of unsolicited email flooding 'in' boxes on computers around the world. Indeed, SPAM watchers tell us that today, 60% of all Internet email is SPAM, and that number is expected to grow to 70% by January 2004. By comparison, in 2001, only 7% of all email was unsolicited commercial email. The volume of SPAM appears to be doubling every 6 months - a frightening concept, to be sure.

Fighting SPAM is a challenge and has become big business. Anti-spam software must allow legitimate email through, only blocking the unwanted SPAM; consequently, to err on the side of caution most software is only capable of blocking 90 to 95% of SPAM at best.

At the same time, by most estimates revenue for SPAM-fighting products is expected to soon surpass the revenue SPAM itself generates for advertisers. Regardless of how you look at it, it is the end-user who bears the burden of fighting SPAM. Something has to be done, right?

Congress recently passed anti-spam legislation and President Bush has signed the CAN-SPAM Act into law. But will that put an end to all of our email problems? While the law attempts to stop illegal and deceptive practices, critics sight several weaknesses in answering "no".

First, the law requires spammers to eliminate extreme tactics like forging return addresses or using misleading subject lines. It also requires recipients to be given the ability to unsubscribe (or "opt out") from future mailings. Additionally, spammers would need to mark all email that contained pornographic material. Penalties include jail time and large fines for offenders. While these requirements may stop some SPAM, unfortunately the largest volume of unsolicited commercial email originates offshore, primarily in China, far outside the reach of the Federal Trade Commission (FTC).

Secondly, while the proposed law would authorize the FTC to study and perhaps create a "Do-Not-SPAM" registry similar to the "Do-Not-Call" registry, the FTC was not granted funding to offset the expense of creating such a registry, much less what would be required to fully enforce it. Additionally, critics complain that any such registry would quickly become a rich source of legitimate email addresses for unscrupulous offshore spammers.

Finally, while the federal anti-SPAM law would standardize the legal remedies against spammers nationwide, there are those who decry the fact that the new law would circumvent some states- stricter existing anti-spam laws and penalties. For example, the federal law would take away the right that some states have granted for individuals to directly sue spammers. Under the federal law, only ISPs, the FTC, and state attorneys general would have that right.

While the law appears to be a much-needed step in the right direction, there are some weaknesses that must be addressed. At the same time the public needs to understand that while these laws can have value, they will never be the silver bullet that stops the offshore vampires.

Top 10 Viruses And Hoaxes

The top ten viruses of the year 2003 are as follows:
1.W32/Sobig-F19.9%
2.W32/Blaster-A15.1%
2.W32/Nachi-A8.4%
4.W32/Gibe-F7.2%
5.W32/Dumaru-A6.1%
6.W32/Sober-A5.8%
7.W32/Mimail-A4.8%
8.W32/BugBear-B3.1%
9.W32/Sobig-E2.9%
10.W32/Klez-H1.6%

"Sobig-F unquestionably wins the dubious title of 'Worm of the Year'. It spread more ferociously than any virus ever seen before, swamping email inboxes. Some companies reported seeing hundreds of thousands of infected emails every day," said Graham Cluley, senior technology consultant for Sophos. "Throughout the year, in the run-up to Sobig-F, the worm's author released new variants of Sobig almost as if he were seeing which techniques would be the most successful."

"Ironically some of the people worst impacted by Sobig-F were the spammers. They found that they could not send their millions of SPAMs as easily because their email gateways were deluged by Sobig traffic. Microsoft has issued a substantial financial reward for evidence leading to the arrest and conviction of Sobig's author, but we seem to be no closer to identifying him or her," continued Cluley.

Blaster, the year's second most prevalent worm, did not use email to distribute itself, but spread like wildfire across the Internet, exploiting - to Microsoft's embarrassment - a critical security hole in versions of Windows. Containing a mocking message for Microsoft's chairman Bill Gates, it attempted to blast one of Microsoft's websites off the Internet, leading the industry giant to take evasive action. Ironically, the third placed Nachi worm tried to undo the damage done to computers infected by the Blaster worm; in reality it only added to the chaos. Both Blaster and Nachi continue to infect unprotected computers four months later.

The top ten hoaxes of December 2003 are as follows:

1.Hotmail Hoax21.7%
2.Meninas da Playboy12.7%
3.A virtual card for you5.9%
4.Bonsai Kitten5.3%
5.Press 95.2%
6.Budweiser frogs screensaver4.9%
7.JDBGMGR4.0%
8.Elf Bowling3.4%
9.Bill Gates Fortune3.2%
10.Frog in a blender/Fish in a bowl3.0%

"The seasonal hoax, Elf Bowling, re-entered the chart in December, just in time for Christmas. The hoax claims that a bowling game with elves as pins is a virus which will activate on Christmas day," said Theriault. "If you receive this or a similar email hoax message, please do not forward it to your friends and colleagues. Forwarding unsolicited chain letters wastes time and bandwidth."

(Source: Sophos)

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[What's New At Iserv]

DSL Provides Customers With Fast, Affordable Service

Looking for a fast and affordable option to speed up Internet access in your home? Iserv's DSL provides access to speeds of up to 1,500k - more than 25 times faster than the maximum speed you can get with a standard dialup connection. Iserv's DSL service includes unlimited access and no time-outs, so you can access the Internet whenever you want and stay online for as long as you want. Also included are 10 complimentary email accounts, 7 megabytes of personal webspace and email access anywhere with Iserv Webmail - so you'll get everything you need in one package.

Iserv DSL availability is expanding to new locations every day. When you call us we will pre-qualify your address to determine what connection speeds are available, then help you select the best option for your needs. After you've ordered DSL service, our technicians will coordinate the installation and test your new DSL service to ensure quality. We'll make sure your DSL implementation runs smoothly from start to finish.

Call Iserv today and get iRes Basic DSL up to 384k x 256k for only $29.95 a month! To order your new DSL service or to learn more, contact Customer Services at 1.888.64.ISERV.

v.92 Modem Keeps Phone Lines Free

Do you want to use your dialup connection and your phone at the same time? You can, with a v.92 Modem. By using a v.92 Modem which allows you to receive incoming calls and stay connected to the Internet! It also works in reverse; you can make a phone call while connected to the internet and keep the modem connection live. Call waiting service from your phone company is all that is required. Plus, the Quick Connect feature with v.92 modems can speed up your web browsing as much as 50%!

Iserv is pleased to provide a discounted v.92 Modem option through Zoom Telephonics. Simply click here to learn more or to order your new v.92 Modem directly from our online store.

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[Iserv Tips & Tricks]

Q: DSL is not available in my area. Is there any hope for faster browsing speeds?

A: YES! Iserv's broadband-like Accelerated Dialup service is an excellent option for increasing your Internet browsing speeds. This exciting, new patented technology is three to six times faster than a regular dialup connection at an affordable price. Plus, Accelerated Dialup comes with a FREE 30-day trial! The monthly cost following your FREE 30-day trial period is only an additional $4.95 a month!

Q: I need to hold on to a large number of emails with attachments that are eating up my email storage space. Any suggestions?

A: Your Iserv Webmail account has 25MB of storage - far more than any other web-based email product around! Your mailbox quota and the percentage used will be displayed, at all times, on the upper left corner of the main Webmail screen so you can track your storage space availability. Once your storage space reaches 80% capacity an email notification will be sent to you reminding you that your storage space is close to maximum capacity. The email will also identify ways to create more storage space. Iserv provides additional storage space starting as low as $2.00 a month. As always, if you have any questions or if you'd like to schedule an appointment for our next Webmail training class contact Customer Services at 1.888.64.ISERV. Or to access your Iserv Webmail directly click here

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[FYIserv]

Booking Vacations Online Saves Time, Money

Gone are the days of calling around for good deals for airfares and hotels hoping you're paying a reasonable rate. Discount vacation websites provide quick and easy access to great deals online, and help ensure you're paying the least amount for the best services. Given the large number of discount vacation sites available, consumers can shop different discounters for the best deal on the web with minimal effort from the comfort of their homes - and in return, receive hundreds or thousands of dollars in savings.

Online discounters form partnerships with hotels, airlines, cruise lines and car rental companies around the world to offer their unsold inventory to Internet customers at a significant savings. Most sites provide plenty of options, ensuring your ability to surf until the perfect vacation reaches out and grabs your Visa number.

Connected! put four popular vacation discounters to the test to see just how much you can really save by booking an entire vacation online. Orbitz, Travelocity, Hotwire and Expedia went head to head in an effort to get Johnny Iserv from Grand Rapids to Orlando for the best price. The vacation packages listed are priced per person, and include round-trip airfare and seven nights hotel:

  • Orbitz was first up to bat, but turned up no packages matching our criteria. However, the site offered an 800-number and travel specialist to help out, and suggested searching again with a different date or location for better results.
  • Travelocity returned 25 different vacation options, ranging in price from $550 to $2,354.
  • Hotwire came in with eight options, raging in price from $615 to $2,046.
  • Expedia offered 25 options, ranging in price from $691 to $2,542.

Travelocity returned the lowest overall rate at $550 for a two-star economy package for travelers on a budget, while Expedia came in with the priciest package at $2,542.14 for a four-star seaside resort in the heart of Universal Orlando. Overall, the sites offered three common packages, providing customers shopping for the best deal with an excellent point of comparison. For each package, Hotwire came in the lowest price, and Travelocity with the highest.

Holiday Inn International Drive Resort
Travelocity $1,185
Hotwire $659
Expedia $991.55

Walt Disney Dolphin
Travelocity $2,195
Hotwire $2,046
Expedia $2,055.90

Holiday Inn Nikki Bird
Travelocity $817
Hotwire $615
Expedia $691.84

The verdict:

It's difficult at best to declare a "winner" in the online vacation-package price wars. Some providers come in with low prices and less options, while others provide more options at a slightly higher price. Keep in mind that prices vary because different sites provide different options and amenities. Airfare also affects overall prices - but detailed information isn't displayed until you actually purchase a package.

One final vacation-planning tip! Most providers suggest purchasing a vacation package with hotel and airfare together to save additional funds, instead of purchasing each separately. Travelocity estimates doing so saves travelers a minimum of $155. Bon voyage!

Resources:
www.travelocity.com
www.hotwire.com
www.orbitz.com
www.expedia.com

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[Web Trends]

Spyware Software on Your Home Computer

  • Do you receive a large quantity of SPAM?
  • Have you ever downloaded music files from the Internet?
  • Have you installed any free programs from the Internet?
  • Have you ever used a file-sharing program online?
  • Have you ever clicked on a pop-up ad?

If you answered yes to even one of these questions, then your PC has a 95% chance it's infected with Spyware (Adware).

Spyware are files installed on your computer that secretly gather your personal information and relay it to advertisers or third parties without your consent or knowledge. Spyware allows advertising companies to monitor your Internet browsing patterns, and invites them to SPAM you with annoying pop-up ads.

Spyware uses a number of different methods to collect personal information from your home computer, and can install other programs directly without your knowledge. This frequently happens when new software is installed on your computer or when you surf the Internet. Spyware can also send and receive cookies to other Spyware programs and invite them into your computer. Most Spyware programs include auto install and auto update capabilities and can report on any attempts to remove or modify them.

Looking for free software to protect your computer from files like Spyware? Many sites can enhance your current file and virus protection, providing an added security for your home computer. Below are a list of links to learn more about what Spyware is and programs you can use to remove them from your computer.

Resources:

http://spychecker.com/software/antispy.html
http://housecall.antivirus.com
http://www.safer-networking.org/index.php?page=home
http://us.mcafee.com/root/mfs/default.asp?cid=9059
http://www.ravantivirus.com
http://www.symantec.com/downloads/

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[Just For Fun]

Websites Worth Checking Out!

Valentine's Day (http://www.historychannel.com/exhibits/valentine/main.html)

Whether you share your chocolate or eat the whole box yourself each February 14th, there's no hiding from Cupid's sappy annual holiday. So order those roses and make dinner reservations - and then log onto the History Channel's website to see how the crazy, romantic holiday Americans know as "Valentine's Day" got started anyway. Whether you love Valentine's Day or hate it, you'll appreciate the historical context, as well as some famous love stories.

Virtual Pets (http://www.neopets.com/)

Neopets® is one of the most well known virtual pet sites on the Internet, with a community of over 60 million virtual pet owners across the world. Neopets has many things to offer, including more than 140 games, trading, auctions, greetings, messaging, and much more. Best of all, it's completely FREE!

Michigan's Telecommunication Infrastructure (www.linkmichigan.org)

Launched in May 2001, the LinkMichigan effort is working to transform Michigan's telecommunications infrastructure into one of the most robust and advanced in the nation. The four-step approach includes aggregating statewide telecommunication purchases to create a high-speed backbone, implementing taxing and permitting fairness, increasing access to information about the telecommunication infrastructure that exists in Michigan, and providing funds for regional telecommunication planning of last mile solutions. Log on for more information.

Contact Info

Phone: 1-888-64-ISERV (1-888-644-7378)
Customer Services: 616-493-3740 (Grand Rapids)
Email: info@iserv.net
Fax: 616-493-3730

http://www.iserv.net/support/

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