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Free Webmail Classes Open to Customers
When Richard Howard retired after 36 years with Ameritech,
he looked forward to spending time with his wife of 48 years,
as well as his five children and six grandchildren.
He also looked forward to using the brand-new computer he
purchased to replace his 10-year-old PC. But Richard was soon
faced with an ugly truth.
“I’m not always good at making my computer do
what I want it to do when I want it to do it,” Richard
said.
When he saw an opportunity to schedule an appointment for
a free Webmail class with EagleNet customer service director
Tracy Pryce, he jumped at the chance.
Webmail provides access to your EagleNet email account from
anywhere in the world. The only thing necessary to access
your account is an Internet connection. Webmail includes Postini
spam filtering and many other features, such as the ability
to configure an automatic response when you are on vacation,
or forward your email to another email address. It can be
accessed anytime from http://www.egl.net
or http://webmail.egl.net/.
“I was comfortable navigating the Webmail website,
but I thought I would take the class and possibly pick up
a few things I didn’t know,” Richard said. “I
felt about 75 percent comfortable with Webmail, and thought
the extra 25 percent I was missing out on might be beneficial.”
Richard scheduled a class and met with Tracy Pryce, who cleared
up a few areas of confusion and demonstrated some Webmail
features he wasn’t familiar with.
“The class was time well spent,” Richard said.
“Now I’m much more comfortable with Webmail.”
Webmail classes accommodate users at all levels, from novice
to experienced. The class is free, and has many flexible scheduling
options. Classes are held throughout the year at EagleNet’s
headquarters in Grand Rapids.
If you would like hands-on training for your Webmail account,
call 1.888.999.3245, or email us at info@egl.net
to schedule an appointment for EagleNet’s next Webmail
class.
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Personalities - Tracy Pryce,
EagleNet customer service director
Five years ago, Tracy Pryce could never have imagined the
impact of accepting a position as director of customer service
for EagleNet.
“It has forever changed my awareness as a consumer,”
Tracy said. “When I’m in line at the grocery store,
I’ll find myself thinking, ‘What a great smile
on that cashier’s face,’ or ‘Wow, that saleswoman
really went above and beyond to help me find what I was looking
for.’ I constantly analyze customer service!”
Yet Tracy’s hobby of over-analyzing is put to good
use. Today, she spends her days helping customers get the
most out of their accounts and making sure any problems or
concerns are immediately addressed.
“At EagleNet, we strongly believe that our customer
service department sets us apart from the pack,” Tracy
said. “Whether it’s hosting a Webmail class or
helping a customer work through a problem, we’ll really
go to any extreme to make a customer understand how much we
value them on an individual level.”
Tracy says the variety of challenges keeps her job interesting
every day. Just when she’s thought she’s heard
every possible question or problem, something new comes up.
“Once, we had a rash of calls from customers who had
their computers crash while they were online, and they couldn’t
turn their computers back on,” Tracy said. “We
finally determined the cause of the problem – the power
was out in their neighborhood.”
More than anything else, Tracy says she enjoys the level
of passion she sees in her customer service staff members,
who will go to any lengths to make sure EagleNet customers
get the best service possible.
“Once, we had a customer literally bring their entire
computer system in so we could determine the root of the problems
they were having with their Internet service,” Tracy
said. “It turned out the problem wasn’t Internet-related
at all, but we were still able to help them and get things
back in working order. To me, that is the kind of experience
that defines EagleNet as a company.”
Tracy Pryce resides with her husband in Grand Rapids. She
received her masters and bachelors degrees from Aquinas College.
Previous to her role with EagleNet, she worked at Foremost
Insurance. She can be reached at 1.888.999.3245.
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