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Connected! - eNEWS from EagleNet
Connecting with EagleNet: Letter from the CEO
Hot Topics: Anti-SPAM News; Top 10 Viruses and Hoaxes; iHost Website Solutions
What's New At EagleNet?: NEW Virtual Mail Server Product
EagleNet Tips & Tricks: Traveling And Need Internet Access? Use EagleNet's iPass Global Roaming
FYEagleNet: EagleNet's DSL Availability Expands!
Web Trends: Where to go for FREE downloads; Websites Worth Checking Out
Support: EagleNet Contact Information
If you have a request for particular information you’d like to see in our newsletters or if you’d like to give us some feedback please email us at feedback@egl.net.
[Connecting With EagleNet]
Letter From CEO – Vic Shepherd
It appears that economic conditions are improving and West Michigan businesses are enjoying this renewed growth while naturally seeking new ways to stay cost-effective. In this issue of Connected!, we highlight many of the new products and services we have introduced over the last six months to help your business grow and maintain a healthy bottom line.

EagleNet is also growing. We recently expanded our DSL network into nearly 50 cities across Michigan, giving more small-businesses affordable high-speed connectivity options.

We appreciate your business and look forward to continually bringing you a higher level of standards and exceptional service.

Vic Shepherd
President & CEO

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[Hot Topics]

Anti-SPAM News

A few months ago, we told you what your public officials are doing to protect you from SPAM. In late April, the law caught up with two Michigan spammers who are accused of sending hundreds of thousands of SPAM emails to clog-up your inbox.

The Department of Justice recently announced the arrest of two Detroit-area men allegedly responsible for sending hundreds of thousands of commercial electronic mail messages advertising diet patches and other devices, while using false and fraudulent headers to hide their identities.

These are the first criminal charges under the Controlling the Assault of Non-Solicited Marketing and Pornography ("CAN-SPAM") Act, which essentially criminalizes spamming.

"This prosecution clearly demonstrates the benefits of a concerted effort by the Department of Justice, the Federal Trade Commission and Internet Service Providers," said Assistant Attorney General Christopher Wray. "We will not allow marketers who barrage the public with unwanted commercial email to prey on consumers, businesses and families."

According to court documents, the four defendants named in the complaint are allegedly responsible for sending out hundreds of thousands of messages advertising medical and other products, which resulted in over 10,000 complaints to the Federal Trade Commission’s unsolicited electronic mail database since Jan. 1, 2004.

Felony violations of the CAN-SPAM Act carry a penalty of up to three or five years imprisonment.

At EagleNet, we are doing everything we can to maximize your Internet experience, which includes blocking as much SPAM as we can before it reaches your in-box. We take our hats off to the Department of Justice and the Federal Trade Commission, two fellow “Good Guys” in the efforts to stop SPAM.

Top 10 Viruses And Hoaxes

The top ten viruses in April 2004 were as follows:
1.W32/Netsky-P23.19%
2.W32/Netsky-B20.16%
3.W32/Netsky-D16.76%
4.W32/Netsky-C4.99%
5.W32/Netsky-Q2.79%
6.W32/Sober-F1.14%
7.W32/Netsky-J0.78%
8.W32/Bagle-Zip0.64%
9.W32/Gibe-F0.22%
10.W32/Netsky-T0.21%
Others29.12%

"The month of April showered unprotected computer users with several Netsky variants, which if protected with automatic anti-virus updating, would have avoided getting hit," said Chris Kraft, senior security analyst at Sophos, Inc.

The top ten viruses in April 2004 were as follows:
1.Hotmail hoax14.4%
2.Meninas da Playboy11.2%
3.A virtual card for you9.1%
4.Bonsai kitten7.3%
5.JDBGMGR6.0%
6.WTC Survivor5.1%
7.Budweiser frogs screensaver5.0%
8.Bill Gates fortune4.7%
9.Jamie Bulger3.6%
10.Nigerian letter1.8%
Others31.8%

"A new entry to the hoax chart this month is the Nigerian letter scam," continued Kraft. "Several versions of this letter exist, which are all designed to deceive and extort money from email users. Hoaxes can be just as disruptive and costly as a genuine virus. End users and network administrations can avoid falling prey by keeping informed about the latest hoaxes from a reliable source, such as Sophos."

Source: Sophos.com

iHost Website Hosting Solutions
EagleNet's iHost solutions provide individualized web-hosting packages designed specifically to meet the needs of your business. EagleNet web hosting packages include hosting at West Michigan's finest Tier 1 Data Center, providing daily backups, auto recovery services and fail-over power protection.

When you purchase a domain name through EagleNet, you get administration, support, and maintenance, along with standard DNS routing. Once you're ready to build a site, we can create the webspace for you and help with design, administration and any other services you need to get your site up and running.

For more information on hosting solutions through EagleNet click here or contact a Business Account Manager at 1.888.999.3245 ext. 4102

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[What's New At EagleNet]
EalgeNet's New Virtual Mail Server Product
If you are in business, you need email. What you do not need are the costs of buying and running an email server for your office. In response to these realities, EagleNet has created its new Virtual Mail Server (VMS) product for your business.

What can Virtual Mail Server do for your Business?

  • Provide a safe and secure environment - Eliminate difficult tasks related to email server administration. EagleNet engineers take care of it for you!
  • Save time and money - Quick activation with no upfront expenses for equipment or expensive software licenses.
  • Deliver high-speed reliable service - Increase "uptime" with dedicated/redundant email servers in our state-of-the-art Tier 1 Data Center facility.
  • Supply superior administrative control Block SPAM and email Viruses. Customize SPAM and Anti-Virus settings for each individual mailbox.
Additional Benefits
  • Easy self-administration of mailboxes
  • Company specific "branded" domain name
  • Complete online help available 24/7
  • Remote access to Webmail (email anywhere!)
  • SPAM and Virus protection
  • Completely customizable

To learn more about VMS, and how it can help your business avoid the costs and complications of email hosting, click here or contact a Business Account Manager at 1.888.999.3245 ext 4102.

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[EagleNet Tips & Tricks]
Travel Around the World with EagleNet's Global Roaming Internet Access - iPass
EagleNet offers a service for today's world traveler: iPass, a service that allows EagleNet customers to use their existing EagleNet account to access the Internet from more than 150 countries worldwide.

iPass is available today to customers of EagleNet with no setup cost, provides access to email, the web and other Internet applications through a local phone call to nearly 23,000 access points throughout the world.

"The iPass service is ideal for road warriors, businesses with mobile workers and residential users on vacation who wish to use their existing EagleNet accounts to access their email, surf the web and experience high-speed, reliable access," said Victor Shepherd, chief executive officer of EagleNet. "This service is an example of how we are expanding the reach of the EagleNet network throughout Michigan and beyond."

The iPass roaming service includes access to multiple top-tier ISP networks that provide high service reliability and availability in major business centers. In addition to dial-up service, iPass offers wired or wireless broadband connections at over 4,700 locations around the globe, including many hotels, cafes, and airports. Broadband access through iPass is available in Michigan at locations such as the Crowne Plaza Hotel in Grand Rapids, Bishop International Airport in Flint, and the Courtyard Hotel in Detroit.

To learn more about iPass, click here

"iPass has connected me to the Internet in places such as Japan, Taiwan, Norway and all over the United States," said Paul E. Berg, Grand Haven-based chair of the USB-IF Device Working Group (www.usb.org). "I would recommend the service to world travelers everywhere."

"We have users that travel across the world as part of our ministry," said Tim Gess, international computer administrator for Grand Rapids-based RBC Ministries (www.rbc.net). "iPass allows them to connect to the Internet from anywhere across the globe."

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[FYEagleNet]
EagleNet Announces Expansion of DSL Network
This spring EagleNet announced the expansion of its DSL network into nearly 50 cities across Michigan.

"Our expanded DSL network will greatly increase access to high-speed broadband connections for much of Michigan, including many smaller markets," said Victor Shepherd, chief executive officer of EagleNet. "We plan to continue to expand the reach and availability of EagleNet across Michigan, as well as offer our existing customers even faster connections."

The benefits of EagleNet DSL offerings include:

  • Always-on service
  • Simultaneous use of the phone and Internet
  • No busy signals
  • No dropped connections
  • Faster downloads
  • Multiple computers used on a single DSL line
  • High speed, broadband connections at a reasonable price
  • Local and responsive technical support

More information about EagleNet's DSL click here or call 1.888.999.3245 today to see if DSL is available in your area.

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[Web Trends]
Where To Go For Great FREE Downloads

Firefox 0.8 Mozilla: Cutting edge browser, beta version.
http://www.mozilla.org/products/firefox/

Winamp 5.02 Nullsoft: The granddaddy of MP3 players recently upgraded.
http://www.freewarefiles.com/programs.php?ProgramID=459&categoryid=6&subcategoryid=73

Ad-ware 6.0 Lavasoft: Rid your computer from pesky software bombarding you with advertisements.
http://www.lavasoftusa.com/software/adaware/

CutePDF Printer 1.2 Acro Software: Create PDF files from any Windows applications.
http://www.acrosoftware.com/Index.htm

Websites Worth Checking Out

LinkedIn (www.linkedin.com): Are you tired of attending endless cocktail parties or business events in an effort to expand your professional network? Now you can do it via the Web. Sites such as LinkedIn allow you to expand your professional network to find employees, employers, service providers or anyone else you need to know for business success. It works like this: Most people join LinkedIn after they receive an email from someone already "linked in" to the service. By joining, you receive referrals from contacts about topics you are interested in, and you can send emails to your existing contacts to link them into your online network. Those who you connect with through the service "link in" their network with yours and suddenly you have an even bigger network. So get out there and start expanding your personal network!

World's Messiest Workspace (www.bash.org/mess/accepted): It seems that every office out there has a slob, and if it is not the pile of papers, dirty coffee cups or ancient soda cans that annoys you; it is the week-old banana peels. But dirty socks under their desk? It is hard to believe, but there are messier workspaces out there than the pigsty down the hall. Surf over to bash.org's contest for the messiest workspace and cast your vote for the most piggy. And we won't tell if you send in an entry involving one of your co-workers!

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[Support]

Toll Free Number: 1-888-999-3245
Local Holland Number: 616-392-9949
Business Support Number: 1-866-603-2469
Business Fax: 616-493-0560
Email: info@egl.net Web: www.egl.net

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