EagleNet Professional Internet Services
Services Support About Us Accelerated Dialup DSL Cable Broadband

Connected! - eNEWS from EagleNet
Connecting With EagleNet: Letter From CEO; Personalities
Web Trends: Using the Internet for Fun & Profit
Hot Topics: Computer Help Desk -Computer Help Desk - New MyDoom variant; Top 10 Viruses and Hoaxes
What's New At EagleNet?: Talk Back!
Support: Contact Information
[Connecting With EagleNet]

Letter From CEO - Vic Shepherd

The start of a New Year is always unique for businesses. It is a chance to reflect on the challenges and opportunities of last year, and to plan for the year ahead.

In this issue of Connected!, we start the new year by highlighting one of our BAM account managers. During 2005, we plan on highlighting each member of the BAM team. They are here to help your business, and it’s always easier to speak with someone when you know a little about them. We also cover some of the features of Google you might not know about (beyond its search capabilities). Lastly, we go over a new virus threat to your network.

We appreciate your business, and we look forward to helping your organization prosper through 2005.

Vic Shepherd
President & CEO

Return to top

Personalities - Lisa Berryman, Business Account Manager

EagleNet Business Account Manager (BAM) Lisa Berryman has been with EagleNet for two years. Although her career with the company began in customer service, Lisa quickly made the move to BAM, where she works today with a variety of business customers to maintain and upgrade their connectivity and other internet services.

“The most common changes include upgrading to DSL whenever possible,” Lisa said.

Berryman says she is thankful to have found a family friendly company that allows her to balance her career with her life outside the office.

”I began working part-time in customer service, then moved to a full-time role in BAM,” Lisa said. “Initially, it just was too big of a move for my family, and we immediately worked out a new part-time schedule that gives me the flexibility I need with four children, while still having a career I enjoy.”

Lisa says she most enjoys helping businesses use the Internet to impact their bottom line.

“One local business was losing productivity because they were spending hours each day fighting a constant barrage of spam,” Lisa said. “When they contacted EagleNet, we set up their account with a Postini anti-spam and virus filter.”

The new system made a huge difference.

“The company’s president told me making the switch to EagleNet saved him about two hours a day, since he no longer had to deal with the spam problem that had previously been eating up so much of his time,” Lisa said. “Time is money – and two hours a day is an awful lot of time to lose when you don’t need to.”

Lisa Berryman can be reached by phone toll free at 888.999.3245.

Return to top

[Web Trends]

Using the Internet for Fun & Profit - Google Search Options

Google Site Search: The World Wide Web can be a pretty frustrating universe to navigate. Sometimes you find the website you need, but get lost in a sea of content. The Google site search helps you find the specific page you need within a particular website. For example, to find the list of Fortune’s top 500 companies, simply enter the key word you are searching for, along with “site:” followed by the URL of the website. For example enter: “500 site:www.fortune.com.” It’s a quick, easy way to save time on the Internet.

Google Alerts: Google goes one step further in its comprehensive news service with Google Alerts. This option allows you to tell Google what type of news you need and have it sent directly to your email box. If you need the latest insight on your competitors, target market or media coverage of your company, just enter specific search terms and how often you want to receive the news. Google Alerts will handle the rest.

Google News: Google News offers the latest news at your fingertips. With up-to-date information from major news sources around the world, Google News offers links to full-text articles the moment it appears on the Internet. This feature will help you stay competitive in an ever-changing global marketplace.

Return to top

[Hot Topics]

Computer Help Desk - New MyDoom variant

It’s a full-time job working to combat the slew of viruses that attack millions of computers all over the world. Unfortunately, the task appears to be getting tougher as hackers become more creative in their devious practices.

A couple months ago, a new variant of the MyDoom worm appeared with a different approach to infiltrating your system. MyDoom is a destructive virus that spreads itself when unsuspecting users open files attached to infected email.

The subject line often includes: “Mail Delivery system,” “Test,” “Server report,” and “Hello,” among others.

The old method was to send an attachment with the destructive virus waiting to do harm as soon as you opened it. New anti-virus patches for Microsoft’s Internet Explorer browser would fight the danger head-on and prevent you from ever having to worry about it. However, the latest threat actually sent an email encouraging you to click on a link in the body of the message. The link takes you to a site where the virus is waiting to do its damage. You (unknowingly) go to the virus, the virus doesn’t come to you.

Some emails posing as reputable companies send messages that can easily trick an unsuspecting consumer into clicking on the link. One fake email says:

“Congratulations! PayPal has successfully charged $175 to your credit card. Your order tracking number is A866DEC0, and your item will be shipped within three business days. To see details please click this link.”

What scares Microsoft most is the fact that this new variant was released before a patch could be made. Usually, a patch is made available before the virus reaches the public. Unfortunately, the time difference between the knowledge of a security flaw and the creation of a virus has shortened significantly, says Stuart McClure, president and CTO of Foundstone Strategic Security. Only two years ago, Microsoft would be aware of the flaw and be well on its way to creating a new patch four to six weeks before the virus was unleashed.

“For the first six months of this year, (that time difference) was about 5.8 business days, and in the most recent case it was just two days,” says Alfred Huger, senior director of engineering with Symantec Calgary. “The problem is that it is extremely difficult for a vendor to put out a patch in that short of a time.”

Those who have Service Pack 2 for Windows XP already have certain protections against the new MyDoom worm, but Microsoft is still investigating how serious a threat this virus poses.

Here at EagleNet, we are also working to protect you from viruses through our Tier 1 Data Center. EagleNet stops an average of four viruses per minute each day using a variety of virus filters. Our team updates these filters multiple times each day to catch the latest viruses before they have the opportunity to threaten your system.

To make sure your system is as safe as possible, EagleNet also recommends that customers use anti-virus software such as Norton AntiVirus, McAfee or AVG Anti-Virus. For more information on protecting your business from viruses, please contact a business account manager at 888.999.3245.

Return to top


Top 10 Viruses and Hoaxes

The top ten viruses in December 2004 were as follows:

1. W32/Zafi-D 36.8%
2. W32/Sober-I 20.7%
3. W32/Netsky-P 15.5%
4. W32/Zafi-B 8.6%
5. W32/Netsky-D 2.8%
6. W32/Netsky-Z 2.5%
7. W32/Bagle-AA 2.0%
8. W32/Netsky-B 1.7%
9. W32/Netsky-AD 1.2%
10. W32/MyDoom-O 1.0%
Others .2%

"Zafi-D is December's only new entry, and it has moved to the top of the chart, overshadowing the once dominant Netsky-P and Zafi-B. Although it was only discovered mid-month, Zafi-D caused major havoc during the holidays, accounting for more than a third of all virus reports in December," said Gregg Mastoras, senior security analyst at Lynnfield, MA-based, Sophos, Inc. "Zafi-D tricked large numbers of users into opening an attachment thinking it was a joke when actually, they were launching malicious code."

"Only 24 hours after it was discovered, Zafi-D accounted for more than 72% of all virus reports, and one in ten emails were infected by the worm. It is quite alarming to see a virus gain so much traction in such a short amount of time. The damage could have been avoided if users took precautionary measures by keeping their anti-virus protection up-to-date," continued Mastoras.

The top ten hoaxes in December 2004 were as follows:

1. Hotmail hoax 32.6%
2. Meninas da Playboy 9.7%
3. A virtual card for you 7.8%
4. Elf Bowling 5.4%
5. Yahoo instant message 4.2%
6. Applebees Gift Certificate 3.5%
7. Bonsai kitten 3.1%
8. Budweiser frogs screensaver 2.3%
9. Jamie Bulger 2.0%
10. Bill Gates fortune 1.5%
Others 27.9%

"The Christmas-themed Elf Bowling hoax re-entered the chart in December. The hoax warned computer users to be wary of emails containing a game called Elfbowl.exe, which it claims to be a dangerous virus," continued Mastoras. "Although there have been viruses disguised as games, this warning is totally a fraud. However, it is possible for the game to be infected by a virus in the future and be redistributed via email. Users should rely on information found on the websites of reputable firms in order to keep up-to-date with the latest threats."

Source: Sophos.com

Return to top

[What's New At EagleNet]

Talk Back!

We want to know what you would like to see in the EagleNet newsletter. We value your opinion! Simply email feedback@egl.net with your suggestions. We may use your idea in an upcoming edition of Connected!

Return to top

[Support]

Phone:
1.888.999.3245
616.392.9949

Email: info@egl.net
Fax: 616.392.9985

http://www.egl.net/support/

Return to top

Copyright © 2005 by EagleNet. All Rights Reserved.
Corporate Office and Billing Address - 5222 33rd St., Grand Rapids, MI 49512
Having trouble viewing this email? You can also view the message at: http://www.iserv.net/email_announce/eaglenet_bus_newsletter_2.2005.html
To no longer receive our emails, click to unsubscribe.
To view our Privacy Policy, click here.