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Connected! - eNEWS from EagleNet
Connecting With EagleNet: Letter From CEO; DSL Keeps Businesses Connected
Hot Topics: Top 10 Viruses And Hoaxes
What's New At EagleNet?: iPass Global Roaming Keeps Travelers Connected; Affinity Program Benefits
Featured Stories: Can Federal Legislation Prevent SPAM? ; Spyware Software on your work computer?
Web Trends: Free legal information and tools; The Business Information Authority; Michigan's Telecommunication Infrastructure
Support: EagleNet Contact Information
[Connecting With EagleNet]

Letter From The CEO

With 2004 in full swing, EagleNet wishes you a happy and successful new year.

In this issue of Connected!, we bring you information on DSL business solutions, present our perspective on the new attempt to ban SPAM, and reveal ways to keep employees connected in a mobile world without spending a fortune.

We also emphasize the importance of preventing Spyware and Adware from compromising the confidentiality of your network, or worse - causing your system to under perform or possibly crash.

EagleNet looks forward to a year filled with continued growth and prosperity for all of our business partners.

As always, we thank you for your business.

Vic Shepherd
EagleNet President & CEO

DSL Keeps Businesses Connected

EagleNet's DSL service is a great way to speed up your office Internet connection at a fraction of the price of traditional broadband. Our iBiz DSL packages include the essentials that your business needs - static IP addresses, multiple email addresses, and high-speed access.

When you select iBiz DSL, you'll also get top-notch support. Our technicians will coordinate the line installation, configure your DSL router, and then test your new DSL connection to ensure quality. We'll make sure that your transition to DSL service goes smoothly and quickly.

For a limited time, iBiz Basic DSL 384k x 256k is available for only $39.95 a month. For more information on all of our Business Class DSL pricing or customized solutions, please contact our Business Account Management Team at 1.888.999.3245 ext. 4102 or visit us online at http://www.egl.net/dsl/pricing.shtml

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[Hot Topics]

Top 10 Viruses And Hoaxes

The top ten viruses of the year 2003 are as follows:
1.W32/Sobig-F19.9%
2.W32/Blaster-A15.1%
2.W32/Nachi-A8.4%
4.W32/Gibe-F7.2%
5.W32/Dumaru-A6.1%
6.W32/Sober-A5.8%
7.W32/Mimail-A4.8%
8.W32/BugBear-B3.1%
9.W32/Sobig-E2.9%
10.W32/Klez-H1.6%

"Sobig-F unquestionably wins the dubious title of 'Worm of the Year'. It spread more ferociously than any virus ever seen before, swamping email inboxes. Some companies reported seeing hundreds of thousands of infected emails every day," said Graham Cluley, senior technology consultant for Sophos. "Throughout the year, in the run-up to Sobig-F, the worm's author released new variants of Sobig almost as if he were seeing which techniques would be the most successful."

"Ironically some of the people worst impacted by Sobig-F were the spammers. They found that they could not send their millions of SPAMs as easily because their email gateways were deluged by Sobig traffic. Microsoft has issued a substantial financial reward for evidence leading to the arrest and conviction of Sobig's author, but we seem to be no closer to identifying him or her," continued Cluley.

Blaster, the year's second most prevalent worm, did not use email to distribute itself, but spread like wildfire across the Internet, exploiting - to Microsoft's embarrassment - a critical security hole in versions of Windows. Containing a mocking message for Microsoft's chairman Bill Gates, it attempted to blast one of Microsoft's websites off the Internet, leading the industry giant to take evasive action. Ironically, the third placed Nachi worm tried to undo the damage done to computers infected by the Blaster worm; in reality it only added to the chaos. Both Blaster and Nachi continue to infect unprotected computers four months later.

The top ten hoaxes of December 2003 are as follows:

1.Hotmail Hoax21.7%
2.Meninas da Playboy12.7%
3.A virtual card for you5.9%
4.Bonsai Kitten5.3%
5.Press 95.2%
6.Budweiser frogs screensaver4.9%
7.JDBGMGR4.0%
8.Elf Bowling3.4%
9.Bill Gates Fortune3.2%
10.Frog in a blender/Fish in a bowl3.0%

"The seasonal hoax, Elf Bowling, re-entered the chart in December, just in time for Christmas. The hoax claims that a bowling game with elves as pins is a virus which will activate on Christmas day," said Theriault. "If you receive this or a similar email hoax message, please do not forward it to your friends and colleagues. Forwarding unsolicited chain letters wastes time and bandwidth."

(Source: Sophos)

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[What's New At EagleNet]

iPass Global Roaming Keeps Travelers Connected

Sign up for the world's premier global Internet roaming service - iPass. Ideal for road warriors and businesses with mobile workers, global Internet roaming connects you to the Internet, email, and mission-critical information - with a local call - from more than 22,950 access points throughout 150 countries.

You can also get connected through either a wired or wireless broadband connection at over 4,700 locations around the globe; including many hotels, cafes and airports. For a complete list of these locations, click here

iPass enables global roaming by using top-tier network access providers throughout the world and through a unique third-party Internet clearinghouse and settlement system. With one service, individual and corporate users can access email, the web and corporate data from anywhere in the world with a local telephone call, gaining significant cost savings over solutions requiring internal modem banks and long-distance or toll-free connection charges.

Affinity Program Benefits Partners, Members

Did you know that EagleNet offers discounts on Internet services to employees/members of companies or organizations that are EagleNet Affinity partners? If your organization joins our Affinity Program, you will be able to offer a valuable new benefit to your employees or members. We can help you select a program that's right for your organization and can even develop marketing materials to help you promote this new employee/member benefit. Please contact Customer Service at 1.877.531.7498.

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[Featured Stories]

Can Federal Legislation Prevent SPAM?

By: Todd A Gardner, Director of Network Development and Public Policy for the EagleNet Company

These days it seems that everyone is complaining about the oppressive volume of unsolicited email flooding "in" boxes on computers around the world. Indeed, SPAM watchers tell us that today, 60% of all Internet email is SPAM, and that number is expected to grow to 70% by January 2004. By comparison, in 2001, only 7% of all email was unsolicited commercial email. The volume of SPAM appears to be doubling every 6 months - a frightening concept, to be sure.

Fighting SPAM is a challenge and has become big business. Anti-SPAM software must allow legitimate email through, only blocking the unwanted SPAM; consequently, to err on the side of caution most software is only capable of blocking 90 to 95% of SPAM at best.

At the same time, by most estimates revenue for SPAM-fighting products is expected to soon surpass the revenue SPAM itself generates for advertisers. Regardless of how you look at it, it is the end-user who bears the burden of fighting SPAM. Something has to be done, right?

Congress recently passed anti-SPAM legislation and President Bush has signed the CAN-SPAM Act into law. But will that put an end to all of our email problems? While the law attempts to stop illegal and deceptive practices, critics sight several weaknesses in answering "no".

First, the law requires spammers to eliminate extreme tactics like forging return addresses or using misleading subject lines. It also requires recipients to be given the ability to unsubscribe (or "opt out") from future mailings. Additionally, spammers would need to mark all email that contained pornographic material. Penalties include jail time and large fines for offenders. While these requirements may stop some SPAM, unfortunately the largest volume of unsolicited commercial email originates offshore, primarily in China, far outside the reach of the Federal Trade Commission (FTC).

Secondly, while the proposed law would authorize the FTC to study and perhaps create a "Do-Not-SPAM" registry similar to the "Do-Not-Call" registry, the FTC was not granted funding to offset the expense of creating such a registry, much less what would be required to fully enforce it. Additionally, critics complain that any such registry would quickly become a rich source of legitimate email addresses for unscrupulous offshore spammers.

Finally, while the federal anti-SPAM law would standardize the legal remedies against spammers nationwide, there are those who decry the fact that the new law would circumvent some states' stricter existing anti-SPAM laws and penalties. For example, the federal law would take away the right that some states have granted for individuals to directly sue spammers. Under the federal law, only ISPs, the FTC, and state attorneys general would have that right.

While the law appears to be a much-needed step in the right direction, there are some weaknesses that must be addressed. At the same time the public needs to understand that while these laws can have value, they will never be the silver bullet that stops the offshore vampires.

Spyware Software on Your Work Computer?

No matter how careful your employees are, or how extensively you prepare to protect your company's network environment, sometimes Spyware (Adware) still manage to creep in to individual computer systems. It is not uncommon and quite likely for computers within a business to become infected by Spyware software, slowing down productivity and threatening the security of your daily activities.

What is Spyware? Spyware is software that automatically installs files on to your computer and secretly gathers your personal or company information and relays it to advertisers or third parties without your consent or knowledge. Once computers on your network are infected, Spyware monitors your company's Internet browsing patterns, and invites other companies to SPAM your employees with emails or annoying pop-up ads. The software files can also install other programs directly on to computers without your knowledge. Adware programs include auto install and auto update capabilities and can report on any attempts to remove or modify them.

How does your computer acquire Spyware? These files infect your system in a variety of underhanded ways. In some cases, it's as simple as one click on an unwanted pop-up ad. Soon, the files are active in your system, sending cookies to other Spyware programs, inviting them into your system, and further comprising the privacy of your company.

What can you do about Spyware? There are a variety of ways to enhance your current virus and security protection to your business network. Below are a few links that will provide you with an in depth look at Spyware and how you can delete if from your computer. EagleNet also provides a variety of services for network security and can assess the level of vulnerability your network may have. For more information on how EagleNet can help, contact one of our Business Account Managers at 1.888.999.3245 ext. 4102.

Resources:
http://spychecker.com/software/antispy.html
http://housecall.antivirus.com
http://www.safer-networking.org/index.php?page=home

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[Web Trends]

Free legal information and tools www.nolo.com)

An online leader in the do-it-yourself law movement, www.nolo.com provides readers with practical legal knowledge in plain English. Nolo's legal encyclopedia, law dictionary, legal updates and research resources sift through legal jargon and present plain-English definitions, descriptions and other relevant information. From the boring to the bizarre, it's all here.

The Business Information Authority www.hoovers.com/free

Search for businesses by name, ticket, stock quote or executive name. Have a question about an industry, company or trend? Ask the Hoover's editorial expert. Hoover also provides access to the Internet's most viewed companies in a variety of top-level industries.

Michigan's Telecommunication Infrastructurewww.linkmichigan.org

Launched in May 2001, the LinkMichigan effort is working to transform Michigan's telecommunications infrastructure into one of the most robust and advanced in the nation. The four-step approach includes aggregating statewide telecommunication purchases to create a high-speed backbone, implementing taxing and permitting fairness, increasing access to information about the telecommunication infrastructure that exists in Michigan, and providing funds for regional telecommunication planning of last mile solutions. Log on for more information.

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[Support]

Phone Number: 1-888-999-3245
Business Account Management: Ext. 4102
Customer Services: 1-877-531-7498 (toll free)
Priority Business Line: 1-866-603-2469
Email: info@egl.net
Business Fax: 616-493-0560

http://www.egl.net/support/

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