Many Internet service issues can be resolved using these simple do-it-yourself tricks:

Dialup

1. Reboot your computer

2. Check the phone line

•  
  • Is there a dial tone?  If there is no dial tone, check the phone cords and call your phone company.

3. Check the modem

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  • Did you hear the modem dialing or connecting to the Internet?  Try to reconnect or redial the modem.

4. Check the firewall

•  
  • If you are successfully connected to the Internet but cannot view web sites, turn off the firewall and attempt to use the Internet.  If you are able to use the Internet without the firewall, contact your firewall software provider for help on preventing firewall-Internet interference.

Broadband (DSL)

1. Reboot your computer

2. Check the equipment

•  
  • Turn off the modem and router for at least 15 minutes.  Turn the equipment back on and restart the computer.

3. Check the firewall

•  
  • If you are successfully connected to the Internet but cannot view web sites, turn off the firewall and attempt to use the Internet.  If you are able to use the Internet without the firewall, contact your firewall software provider for help on preventing firewall-Internet interference.

If your issue is not resolved by these methods, please call Customer Service at 888.64.ISERV or email info@iserv.net.

 

How can I tell how many hours I've been online this month?
Go to Manage Your Account, enter your username and password.  Then click on 'View your usage report'.


How can I make changes to my account information?
    To change your billing address, telephone number or credit card information, go to Manage Your Account.  Enter your username and password, then click on the appropriate option.


Does Iserv disconnect dialup users after a certain length of time?
    Iserv disconnects dialup customers after 16 hours of continuous connect time or after 15 minutes of idle time.
    If you are getting "bumped off", it may be your modem or telephone line.

• Modems with outdated drivers and firmware are the most common cause of disconnection.  Updating your driver and firmware is especially important if you have a Winmodem, HCF, HSF or Soft modem.  Drivers and firmware can often be downloaded from the computer or modem manufacturer's web site.
• A noisy phone line is another common cause of disconnection.  Any noise on a phone line will dramatically reduce the speed and reliability of your connection.  If you hear static, clicks or other noises while talking on the phone, you should contact your local phone company to have them run a test on your phone line.

What types of issues and products does Iserv support?

We do:

• support the installation and setup of your Internet connection and email service with Iserv
• support Windows 98 and higher
• support Macintosh 8.0 and higher
• give a basic walk-through of uploading files from FTP to your web site
• have a web development team
  

We do not:

• support modems below 28.8
• support virus scanning software
• recommend filters
• train on web site creation 

When will I receive an invoice from Iserv?
If you pay by check or money order:

• You will receive an invoice by the 10th of each month
• Please include your Iserv account number on all checks or money orders

If you pay by automatic checking withdrawal:

• You will receive an invoice via email, within the first 3 days of the month
• This invoice is for reference only, do not send payment
• Your checking account will be debited within 5 business days of the first of the month

If you pay by credit card:

• You will receive an invoice via email within the first 3 days of the month
• This invoice is for reference only, do not send payment
• Your credit card will be charged within 3 business days of the first of the month
  

How do I read my Iserv invoice?
The following are definitions based on a sample invoice:

• Account Number - your unique Iserv account number
• Invoice Date - the date the invoice was created
• Due Date - the date the balance is due
• Previous Balance - the amount owed from the prior month's billing
• Payments Received - the amount of payment that Iserv recieved before printing the current invoice
• Charges and Credits - the detail of charges for the current invoice
  • a charge with a minus sign (-) in front of the dollar amount indicates a payment received or a credit issued by Iserv.
    
• Balance Forward - the current balance due to Iserv
  • a "Total" balance due with a minus sign (-) in front of the dollar amount indicates money that Iserv owes to you