Please choose a question below. If you need assistance, please call Customer Service at 888.64.ISERV or email info@iserv.net.

Functionality

• Does Iserv Accelerated Dialup accelerate DSL or cable?
• What types of Web content does Iserv Accelerated Dialup accelerate?
• Why do I get the error: Page Not Found?

System Requirements

• What are the system requirements for Iserv Accelerated Dialup?

Installation

• I installed Iserv Accelerated Dialup and now I cannot seem to access the Internet. What should I do?
• I downloaded Iserv Accelerated Dialup but it did not install.
• I cannot open the Iserv Accelerated Dialup install file.
• Why don't I see the Iserv Accelerated Dialup icon after I installed Iserv Accelerated Dialup?
• Why do I get an error Invalid win32 application when I try to install Iserv Accelerated Dialup?

Uninstall

• How do I uninstall Iserv Accelerated Dialup?
• Why are images still degraded after I uninstall Iserv Accelerated Dialup?
• Why do I get an error "could not open install.log file" when I uninstall Iserv Accelerated Dialup?

Does Iserv Accelerated Dialup accelerate DSL or cable?

Iserv Accelerated Dialup works with connections operating at speeds up to 400Kbps (kilobits per second). In addition to dial-up connections, some wireless, ISDN, or slow DSL connections qualify. If you have not downloaded Iserv Accelerated Dialup and you are not sure what your Internet connection speed is, click here . If you have installed Iserv Accelerated Dialup you can check your speed by using the Iserv Accelerated Dialup diagnostics feature, available from the Iserv Accelerated Dialup taskbar menu.

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What types of Web content does Iserv Accelerated Dialup accelerate?

Iserv Accelerated Dialup accelerates Web page text (including plain text, HTML, markup and javascript) and the most common forms of graphics: Gif, animated Gif, and JPEG images, Flash and File downloads.

Iserv Accelerated Dialup does not accelerate other forms of Internet content, including: streaming media, such as video and audio streams; secure pages, such as those used for online banking and credit card forms.

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Why do I get the error “Page Not Found”?

Microsoft XP multiple users

The current version of Iserv Accelerated Dialup will only work with XP Administrator accounts. Restricted or limited users need to disable Iserv Accelerated Dialup to surf. Iserv Accelerated Dialup will soon release a new version of Iserv Accelerated Dialup that will accelerate restricted or limited users. Meanwhile you can change the account to have Administrator rights.

Browser Configuration:

As part of the acceleration process, Iserv Accelerated Dialup uses a "proxy server" on your computer. A proxy server is a local program that manages Web traffic to and from your browser. The proxy server is configured in your browser. If this is not configured correctly in your browser you may receive this error.

Cannot surf after installing Iserv Accelerated Dialup?

Internet Explorer

1. Click on the small Iserv Accelerated Dialup icon and select Options, then click on the Advanced... button write down the port number. Click cancel.
2. From Internet Explorer select Tools -> Internet Options. Then click on the Connections tab. Select the connection you are using. Click Settings...
3. Make sure that the "Use a proxy server for this connection" checkbox is checked. If not, do so. Then click the Advanced... button.
4. Make sure that the proxy address for HTTP port address is set to "localhost" (no quotes) and the port is set to the port number found in step one. Click OK. Now test.
5. You can verify that Iserv Accelerated Dialup is working when:

The Iserv Accelerated Dialup icon (near the system clock) shows moving arrows when you browse the Internet.

Netscape

1. Click on the small Iserv Accelerated Dialup icon and select Options, then click on the Advanced... button write down the port number. Click cancel.
2. Click on the Netscape Edit menu and select Preferences...
3. Double click on the Advanced category.
4. Click on Proxies.
5. Click View [Netscape 4.7 only]
6. Make sure that the "Manual proxy configuration" radio button is selected.
7. Click in the HTTP Proxy area and enter the word "localhost" without the quotes.
8. Click in the HTTP Port area and enter the Iserv Accelerated Dialup port number (by default 8080, but you should verify this as described above).
9. Click OK. Try accessing your favorite Web sites; your Internet experience should be accelerated.

Software Applications:

MacAfee Privacy Service

There is a bug in earlier versions of MacAfee Privacy Service that can interfere with applications using proxy settings causing Web pages to not load. Please update to MacAfee Privacy Service version 4.0.1.24 and above or Security Center 6.0 and above.

Zone Alarm Pro

Zone Alarm Pro, a product from Zone Labs. This will result in pages only partially loading and then stopping ("timing out"). This issue has been fixed by Zone Labs. Please upgrade to Zone Alarm Pro version 4.5 or later.

Norton Internet Securities

If you're running Norton Internet Securities 2004, you will need to make a change.

1. Click on the NIS 2004 system tray icon and choose "Norton Internet Security" from the top of the list.
2. Click on "options" at the very top
3. Click on the "firewall" tab
4. Under "HTTP port list" find the number "8080" in the list, highlight it and click on the "remove" button.
5. Click "ok"

This is a bug with Norton Internet Security 2004, early versions of Norton Internet Security 2003 works with no problems.

Cannot surf after uninstalling Iserv Accelerated Dialup?

Internet Explorer

1. From Internet Explorer select Tools -> Internet Options. Then click on the Connections tab. Select the connection you are using. Click Settings...
2. Make sure that the "Use a proxy server for this connection" checkbox is not checked.

Netscape

1. Click on the Netscape Edit menu and select Preferences...
2. Double click on the Advanced category.
3. Click on Proxies.
4. Click View [Netscape 4.7 only]
5. Make sure that the "Manual proxy configuration" radio button is not selected.

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What are the system requirements for Iserv Accelerated Dialup?

Operating Systems: Microsoft Windows 98 and above. Macintosh OS X 10.2 or later
Connections: Will work with any low-speed Internet connection less than 384kbps, including dial-up, ISDN, slow DSL, and wireless
Utilities:Compatible with ad blockers, popup stoppers, personal firewalls, and other utilities.
Browsers Supported:IE 5.0 or later, Netscape 4.7 or later, Opera and Mozilla
Available Disk Space:25MB
Total System Memory (RAM):32MB

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I installed Iserv Accelerated Dialup and now I cannot seem to access the Internet. What should I do?

Please contact Iserv Customer Service toll-free at 1.888.644.7378 for assistance.

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I downloaded Iserv Accelerated Dialup but it did not install

When you clicked the Download Now button, you were prompted to open or save the file. If you saved the file, after the download completes, you need to locate the Iserv Accelerated Dialup install file and open it to begin the installation. If you cannot locate the file, download it again and pay particular attention to where you are downloading it onto your computer.

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I cannot open the Iserv Accelerated Dialup install file

If you get an Invalid win32 application error when you try to open the file, you need to delete the file and download it again. The file was not completely downloaded, which caused the file size to be smaller than the original source file.

If you see a box with a list of applications to open the file, it's possible that the file extension .exe was somehow lost from the Iserv Accelerated Dialup installation file. You can easily check and add the .exe if needed. Right-click on the file and select rename to add the .exe file extension.

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Why don't I see the Iserv Accelerated Dialup icon after I installed Iserv Accelerated Dialup?

This problem is due to one of a couple of factors:

1. Iserv Accelerated Dialup was downloaded but not installed.
2. You may have Personal Firewall software installed preventing Iserv Accelerated Dialup from launching or providing acceleration.

Iserv Accelerated Dialup installed?
Click on Start--> Program. Do you see Iserv Accelerated Dialup? If you don't see Iserv Accelerated Dialup, please download it once again and install it.

Do you have Personal Firewall software installed?
If you find the instructions below to be incorrect for your version please let us know and we will update the information.

• Zone Alarm by Zone Labs
• Norton Personal Firewall 2003
• Norton Internet Security
• McAfee Personal Firewall

Zone Alarm

1. In your Windows desktop, click on Start>Programs> Zone Labs.
2. Select "Zone Alarm Pro". The ZA icon appears in your system tray near the clock.
3. Right-click on the ZA icon and choose "restore". This will bring up the Zone Alarm Control Panel.
4. On the right hand side, click on "Programs". You will now see a list of program names. You want to scroll down the list until you see "Iserv Accelerated Dialup" in the list.
5. To allow access to the Iserv Accelerated Dialup program, click on each question mark in the row next to Iserv Accelerated Dialup and choose "allow" from the menu. Once you have changed them all to "allow", you should have green check marks in place of the question marks.
6. Close the ZA control Panel.
7. Start Iserv Accelerated Dialup if it is not running. Go to Start> Programs> Iserv Accelerated Dialup and choose "Start Iserv Accelerated Dialup". You will now see the Iserv Accelerated Dialup Icon appear near your system clock.

Norton Personal Firewall 2003
When you first install and run Iserv Accelerated Dialup, you will receive several security warnings. One warning in particular will have the title, "Program Control" along with "Medium risk - Iserv Accelerated Dialup is attempting to access the Internet. What would you like to do?" Below this, it will give you the default setting of "Block" in a pull down menu. To allow access to Iserv Accelerated Dialup, you must change this to "Permit" and then click "OK". This message will come up a few more times and you need to perform the exact same steps on each one.

If for some reason, you have blocked "Access to Iserv Accelerated Dialup" and are not able to surf the Internet after installing Iserv Accelerated Dialup, you will need to manually configure access to Iserv Accelerated Dialup. To do this, perform the following steps:

1. Right click on the Norton Personal Firewall Icon in your system tray near the clock.
2. From the menu, click on "Norton Personal Firewall". This will open the Norton Security Center.
3. Click on "Personal Firewall".
4. On the right hand side of the window, click on "Configure".
5. Click on the "Program Control" tab.
6. Scroll down the list of programs and select "Iserv Accelerated Dialup".
7. Click on "Block All" in the pull down menu and change it to "Permit All"
8. Click on "OK".
9. Start Iserv Accelerated Dialup if it is not running. Go to Start> Programs> Iserv Accelerated Dialup and choose "Start Iserv Accelerated Dialup". You will now see the Iserv Accelerated Dialup Icon appear near your system clock.

Norton Internet Security 2003
When you first install and run Iserv Accelerated Dialup and you have Norton Internet Security 2003 installed, you will receive several security warnings. One warning in particular will have the title, "Program Control" along with "Medium risk - Iserv Accelerated Dialup is attempting to access the Internet. What would you like to do?" Below this, it will give you the default setting of "Block" in a pull down menu. To allow access to Iserv Accelerated Dialup, you must change this to "Permit" and then click on the "OK" button. This message will come up a few more times and you need to perform the exact same steps on each one.

If for some reason, you have blocked "Access to Iserv Accelerated Dialup" and are not able to surf the Internet after installing Iserv Accelerated Dialup, you will need to manually configure access to Iserv Accelerated Dialup. To do this, perform the following steps:

1. Right click on the Norton Internet Security icon in your system tray near the clock.
2. From the menu, click on "Norton Internet Security". This will show you the Norton Security Center.
3. Click on "Personal Firewall".
4. On the right hand side of the window, click on "Configure".
5. Click on the "Program Control" tab.
6. Scroll down the list of programs and select "Iserv Accelerated Dialup".
7. Click on "Block All" in the pull down menu and change it to "Permit All".
8. Click on "OK".
9. Start Iserv Accelerated Dialup if it is not running. Go to Start> Programs> Iserv Accelerated Dialup and choose "Start Iserv Accelerated Dialup". You will now see the Iserv Accelerated Dialup Icon appear near your system clock.

McAfee Personal Firewall Plus
When you first download and install Iserv Accelerated Dialup, you will get a security warning from McAfee Personal Firewall in a red window entitled, "Application wants to Access the Internet". "The program Iserv Accelerated Dialup is requesting to access the Internet. Do you want to allow it?" In the section below, the option, "I want to ..." gives the choices of:

• "Grant Access"
• "Block All Access"

Select "Grant Access". If you choose "Block All Access" you will not see the Iserv Accelerated Dialup icon appear and your cursor will display an hourglass flashing on and off. You will still be able to connect to the Internet and access menus; however, you will be unable to browse any web sites. You will need to manually configure access to Iserv Accelerated Dialup. To do this, perform the following steps:

1. Right click on the McAfee Security Center icon and choose "Personal Firewall" from the menu.
2. Choose "View Applications" from the sub-menu.
3. In the list of applications, select "Iserv Accelerated Dialup".
4. Under "Change Permission to..." Click on "Allow Full Access".
5. Close the McAfee Security Center window.
6. Important! Restart Iserv Accelerated Dialup. Go to Start> Programs> Iserv Accelerated Dialup and choose "Start Iserv Accelerated Dialup".
7. Now try browsing to a few different web sites and you should be successful. Once you are able to browse the Internet using MS Internet Explorer, go to the Start> Programs> Iserv Accelerated Dialup and choose "Start Iserv Accelerated Dialup". You will now see the Iserv Accelerated Dialup icon near your system clock. Try browsing to different web sites and you should see the arrows moving back and forth on the Iserv Accelerated Dialup Acceleration icon indicating acceleration.

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Why do I get an error Invalid win32 application when I try to install Iserv Accelerated Dialup?

If you get an Invalid win32 application error when you try to open the file, you need to delete the file and download it again. The file was not completely downloaded, which caused the file size to be smaller than the original source file.

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How do I uninstall Iserv Accelerated Dialup?

IMPORTANT: If you are using Netscape, Mozilla, or Opera, you will need to manually reconfigure the proxy settings in the browser after uninstalling or stopping Iserv Accelerated Dialup in order to continue using the Internet. See below for further details. If you are a subscriber wishing to cancel your subscription to Iserv Accelerated Dialup, please contact Iserv Customer Service toll-free at 1.888.644.7378.

Uninstall Iserv Accelerated Dialup

1. Click on Start --> Programs--> Iserv Accelerated Dialup
2. Click on Uninstall Iserv Accelerated Dialup

Alternatively, Iserv Accelerated Dialup can be uninstalled using the Add/Remove Programs in control panel. Start -> Settings -> Control Panel -> Add/Remove Programs.

Restoring the Browser's Proxy Address and Port Number Netscape, Mozilla, or Opera
These instructions are for restoring Netscape's original proxy settings after uninstalling Iserv Accelerated Dialup. These instructions generally apply to Opera and Mozilla.

1. Click on the Netscape Edit menu and select Preferences...
2. Click on the mark next to the Advanced category or simply double-click on Advanced.
3. Click on Proxies.
4. If there was a proxy address in use prior to installing Iserv Accelerated Dialup, [Netscape 4.7 only: click View... first] enter that address and port number. Otherwise click "Direct Connection to the Internet".

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Why are images still degraded after I uninstall Iserv Accelerated Dialup?

In order to speed up web browsing, web browsers are designed to download parts of web pages and store them locally on your machine in an area called "cache" all so known as temporary files. When you visit the same page for a second time, the browser speeds up display time by loading the parts of the page locally from your cache instead of downloading from the Web site. As a result it will use degraded images from your cache. To remove these degraded images so the browser will load new ones from the Web site simply delete your browser cache.

If you are still using Iserv Accelerated Dialup you will also need to delete the Iserv Accelerated Dialup cache. You can do so by clicking on the small Iserv Accelerated Dialup icon near your system clock, click on options, click on Temporary Files, click on the Delete Files button.

Internet Explorer

1. Select "Tools > Internet Options..." from the main menu
2. You should be on the "General" tab
3. Click on "Delete Files" button

Netscape

1. Select "Edit > Preferences..." from the main menu
2. Change to the "Advanced > Cache" section
3. Click on "Clear Memory Cache" and "Clear Disk Cache" buttons to clear memory and disk cache

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Why do I get an error "could not open install.log file" when I uninstall Iserv Accelerated Dialup?

It appears that one or more files were removed from the Iserv Accelerated Dialup directory. To correct this problem, reinstall Iserv Accelerated Dialup. To uninstall Iserv Accelerated Dialup, click Start -> Programs -> Iserv Accelerated Dialup -> Uninstall Iserv Accelerated Dialup.

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