IT Infrastructure Spending: Capex vs. Opex

Goal: To find the balance between upgrading to the best IT for your business and respecting your budget. Regardless of company size or number of IT staff, you’ve got to make technology procurement decisions. In many cases, the employee that understands the IT options is not the one to write the check, creating a gap […]

Backup as a Service – Potential Problems & Iserv Solutions

Problem 1 >> Paying the cost of the solution + too many extra fees > Pay extra for bandwidth > Pay extra for pulling the backups out when needed Solution 1 >> Utility Model > Paying only for space you actually use for backups > Data set is measured after deduplication and compression > Bandwidth […]

How Managed IT Affects Financial Apps & End-Users

Financial organizations like banks, insurance companies, accounting firms, mortgage lenders, and wealth managers use applications. While internal CRM and ERP functions are a subset, this blog will focus on the external apps or those that customers interact with. Beyond managing a bank account, there are many purposes for online interfaces including: — Tax prep and […]

Video: Iserv Network as a Service – Nursing Homes

Can My Mid-size Law Firm Use Cloud?

With so many innovations in legal tech, law firms can now tap into cloud-based software for more efficiency. Even though advances have been great, many small and mid-sized firms still rely on older infrastructure. After several discussions with smaller firms, the benefits of cloud technology raised the same questions and concerns. One of the biggest […]

IT in Medical Offices: A Use Case

ABC Family Medicine (ABCFM) is a primary care medical office located in West Michigan. Services include physicals, check-ups, testing, x-rays, and other general medical offerings. Background Info: — ABCFM has two office locations and approximately 150 employees (doctors, nurses, administration, janitorial, and support staff). — They employ one in-house IT person to manage their technology […]

Is Outdated Infrastructure Preventing Your Bank From Innovating? Consider the Cloud

A recent Financial Times article highlighted the frustration customers feel when their bank has a technology failure. Besides slowing down certain operations, it can actually lead to late payments and overdue bills when they can’t access their funds. Additionally, many banks are competing with innovative FinTech startups, who are digitizing the industry and taking customers […]

NaaS in Affordable Housing: A Use Case

ZZZ Community Development (ZZZ) is an affordable housing management company focusing on neighborhood revitalization in low-income areas. Over the last few years, they have undertaken numerous projects including new development, community engagement, and job/education programs. As ZZZ initiatives continue to grow, their current IT environment is becoming problematic. Background information: — ZZZ manages 105 properties […]

Cloud – The New Data Center

Everyone talks about the “cloud” and how it is either the greatest thing, or just an expensive replacement. What can it really mean for you?  The real answer may not be what you think. The term can seem different, ethereal, and difficult to define. From my perspective, it is measured, easy and predictable.  I do […]

IT Infrastructure in Manufacturing: A Use Case (Part 2 of 2)

We left off with ABC Manufacturing researching their options for the infrastructure upgrade. A Hybrid Cloud solution was chosen over Full Virtualization or On-Premise because it integrates both virtual and physical environments. To transition, ABC partnered with a local “As a Service” company for deployment, management, and support. To fully utilize the existing investment, the […]