Shadow IT Part 2: Light in the Darkness

Part 2 is a continuation of our Shadow IT discussion from Traveler’s whitepaper, “Shining a Light on Shadow IT”. We’ve learned what Shadow IT is and how it arises, but what are the specific risks? And how does the IT team work to combat them? Technology vulnerability is scary for the IT department, as it’s […]

Shadow IT Part 1: The Hidden Threat

According to a recent whitepaper from Traveler’s, an international insurance provider, Market pressures often lead to information technology (IT) projects that are conducted on a “Shadow” basis – out of compliance with official company policies and without oversight from the company’s corporate IT function. The whitepaper, “Shining a Light on Shadow IT”, discusses how employees […]

Edge Computing: Data in Real-Time

What is Edge Computing? Growth in business is all about connections. The ability to access data in real-time requires a high-performance network that delivers content instantly. This strategic approach starts at the source of data generation, leveraging analytical information to make choices based on learned experience. By moving the processing component directly to the device […]

Ransomware: A Major Factory Threat

Ransomware is a type of software that worms its way into a network, encrypts files, and locks them down until a ransom is paid. These malicious attacks exploit a company’s vulnerabilities by blocking access to critical business data, leading to lost money, productivity, and consumer trust. Phishing emails and compromised websites are the most common […]

How Disaster Impacts Manufacturing Production

What happens to plant production when disaster strikes? Who takes charge to get it back up and running? Whether the disaster is natural, human error, or invasive malware, it causes significant disruption to your product/service cycle. Every minute of downtime is money and customer satisfaction lost. It is the business’s responsibility to respond effectively to […]

New Team Member – Lucas Gerard – Account Executive

I’d like to introduce the newest member of the Iserv family, Lucas Gerard! Lucas was born in Boston, MA and stayed on the east coast (Massachusetts and Maryland) until he was 12. After moving to West MI for his father’s job, Lucas attended Grand Valley State and majored in Marketing and Entrepreneurship. He was captain […]

Managed IT in a Patient-Centered Healthcare Organization

Technology practices in healthcare have changed. Fifteen years ago, IT meant the guy that came and fixed your computers. Today, the complexity of patient medical information, billing systems, and surgical machinery must be supported by an automated IT network. Additionally, patients are engaged in their own healthcare like never before; from digital fitness apps to […]

Get to Know the Team – Jeff Royce – President

Born in the thumb of MI and raised in Grand Rapids, Jeff decided to attend both Kalamazoo College on the west side and Lawrence Tech in the east to complete his undergraduate education. He graduated with double degrees in Physics and Engineering which led him to Atlanta to pursue a job in this field. While […]

Get to Know the Team – Tim Becker – Director of Operations

Born and raised in Kalamazoo, MI, Tim graduated from Davenport University with a degree in Computer Information Systems. His love of technology led him to work for UPS Mailbox Etc. and the City of Grand Rapids managing their IT operations. Tim’s experience with large data systems and engineering leadership brought him to Iserv as our […]

Get to Know the Team – Mike Kurley – Senior Account Executive

Originally from the middle of the Mitten, Michael grew up and attended high school in Okemos, MI. He moved to Grand Rapids to attend Grand Valley State where he stayed for both undergrad (Business, Math, Physics) and Grad school (MBA). During the end of his college career, Michael and two friends cofounded the startup Soletics, […]