How Managed IT Affects Financial Apps & End-Users

Financial organizations like banks, insurance companies, accounting firms, mortgage lenders, and wealth managers use applications. While internal CRM and ERP functions are a subset, this blog will focus on the external apps or those that customers interact with. Beyond managing a bank account, there are many purposes for online interfaces including: — Tax prep and […]

Get to Know the Team – Amanda Henry – Account Executive

Born and raised in Hopkins, Amanda has been a West Michigander all her life. After high school, she attended Kellogg Community College in Battle Creek to play sports. After 2 years playing college basketball and volleyball, Amanda transferred to the University of Northwestern Ohio to finish her Bachelor’s in Business Administration. About three weeks ago, […]

Video: Iserv Network as a Service – Nursing Homes

Why We Say No

Have you ever had a conversation where you suggest an idea to someone? You could say anything – “Wanna grab a coffee?” or “Is your IT outdated?” – and the answer is immediately “No”. Maybe that person prefers to drink tea or perhaps their instinctive response goes a little deeper. When someone doesn’t say yes, […]

Iserv ArtPrize Cotton Candy Booth!

On Friday, September 28, 2018, Iserv staff set up a cotton candy machine in Rosa Parks Circle during ArtPrize. All bags were sold for $1 and all of the proceeds were donated back to ArtPrize. As you can see, it got a little messy, but we all had fun!          

Can My Mid-size Law Firm Use Cloud?

With so many innovations in legal tech, law firms can now tap into cloud-based software for more efficiency. Even though advances have been great, many small and mid-sized firms still rely on older infrastructure. After several discussions with smaller firms, the benefits of cloud technology raised the same questions and concerns. One of the biggest […]

IT in Medical Offices: A Use Case

ABC Family Medicine (ABCFM) is a primary care medical office located in West Michigan. Services include physicals, check-ups, testing, x-rays, and other general medical offerings. Background Info: — ABCFM has two office locations and approximately 150 employees (doctors, nurses, administration, janitorial, and support staff). — They employ one in-house IT person to manage their technology […]

Is Outdated Infrastructure Preventing Your Bank From Innovating? Consider the Cloud

A recent Financial Times article highlighted the frustration customers feel when their bank has a technology failure. Besides slowing down certain operations, it can actually lead to late payments and overdue bills when they can’t access their funds. Additionally, many banks are competing with innovative FinTech startups, who are digitizing the industry and taking customers […]

NaaS in Affordable Housing: A Use Case

ZZZ Community Development (ZZZ) is an affordable housing management company focusing on neighborhood revitalization in low-income areas. Over the last few years, they have undertaken numerous projects including new development, community engagement, and job/education programs. As ZZZ initiatives continue to grow, their current IT environment is becoming problematic. Background information: — ZZZ manages 105 properties […]

IT Infrastructure in Manufacturing: A Use Case (Part 2 of 2)

We left off with ABC Manufacturing researching their options for the infrastructure upgrade. A Hybrid Cloud solution was chosen over Full Virtualization or On-Premise because it integrates both virtual and physical environments. To transition, ABC partnered with a local “As a Service” company for deployment, management, and support. To fully utilize the existing investment, the […]