The Iserv Vision
To enhance business efficiency.
The Iserv Mission
Help businesses improve productivity and performance with customized “as a Service” IT solutions.
The Iserv Values
Communication – We use continuous conversation to convey project statuses, address concerns, and set clear expectations.
Integrity – We are committed to fulfilling the promises made to our customers with respect and cooperation.
Collaboration – We consistently listen and learn from our customers to earn their trust and better meet their needs.
Value – We strive to outperform and exceed our customer’s expectations to build meaningful relationships and complete projects in a timely manner.
Quality – We operate at the highest standard, utilizing each member of our team to contribute to and support our customers in any way we can.
A Little Background
Iserv was created in 1995 as one of the first providers of residential internet service in the West Michigan area. Originally started out of a small office on the south-side of town, Iserv moved into its current headquarters in 1999. Since that time, we have turned into a cutting-edge technology center that includes a Tier III SSAE 16 Data Center and 24/7/365 Help Desk. We have extended infrastructure environments at the Grand Rapids Switch Tier V Data Center Campus and the downtown Boston Markley Tier IV Data Center. Transitioning from residential customers only, Iserv has become an “As a Service” provider, building a team of engineers and support staff that focus on managing IaaS, BaaS, and DRaaS. Having partnered with Switch as the first managed services provider to deploy in their Grand Rapids facility, Iserv became the first and only West Michigan company to be added to the Switch Cloud ecosystem. To date, Iserv has served over 12,000 customers and growing.
We focus on the return on investment of our client’s infrastructure. This means only essential costs are incurred and clients access a resource pool that ebbs and flows with their needs. This allows them to move towards a more consistent budget based on actual operating expenses as opposed to capital hardware expenditures that may never be fully utilized. Our economically beneficial environment lets you spend less time managing infrastructure and more time innovating.